~1.3×
operational efficiency after launch
Logistics · Japan
Sagawa Express
Replacing phone-and-spreadsheet courier bookings with an online platform
A national courier's pickup requests arrived by phone and were tracked in spreadsheets. Our team designed the online booking platform and driver application that replaced both.
Design and product leadership by our team, delivered while at Monstarlab for Sagawa Express.
- User research
- Service design
- Information architecture
- Prototyping
- UI design
- Mobile application design
- Design systems



