IT Services
Maintenance & technical support
Someone who answers when the site breaks, before your customers tell you.
Delivered for companies in the United States and in Saudi Arabia and the Gulf. How we work
What this includes
- Bug fixing and error monitoring
- Security updates and patching
- Automated backups and restore drills
- Uptime monitoring
- Small changes included
- A defined response time
What it is
Software decays without attention: dependencies age, certificates expire, disks fill and small bugs accumulate until something visible fails. Maintenance is the arrangement that prevents the emergency — and gives you a named team to call when one happens anyway.
What is included
- Bug fixing and error monitoring
- Errors captured and triaged as they occur, so recurring problems are found and fixed rather than reported ad hoc by whoever notices.
- Security updates and patching
- Dependencies and platform updates applied on a schedule and tested before release, including the security advisories nobody in-house is watching for.
- Automated backups and restore drills
- Backups run automatically and are periodically restored to prove they work — the only test that means anything.
- Uptime monitoring
- Checks from outside your network with alerts to a person, so you hear about downtime from us rather than from a customer.
- Small changes included
- A monthly allowance for the content edits, copy changes and small adjustments that otherwise queue up for months.
- A defined response time
- A written commitment for critical issues, so "urgent" means the same thing to both of us.
What maintenance is not
It is not a retainer that quietly buys nothing. Every month you get a short report: what was updated, what broke, what was fixed, and what we recommend next. If a month is quiet, the report says so.
Inherited systems welcome
We routinely take over software we did not build, including code with no documentation. The handover audit is priced separately so you are not paying a maintenance fee while we are still working out how the thing is put together.
What happens next
From inquiry to work starting.
No obligation at any point before the scope is signed, and nothing you receive along the way is withheld if you decide not to continue.
Book a 30-minute call- 1
A 30-minute call
You talk to the people who would do the work. We ask what you are trying to achieve, what exists today and what your constraints are. No sales screening call first.
- 2
A written scope and a price
We review your requirements with the engineers who would build it, work out what delivery actually takes, and send a scope with a number attached. Usually a few days, not an hour.
- 3
A small first commitment
Most engagements open with a paid discovery sprint or a defined first release — enough to prove how we work before anything larger. What the sprint produces is usable on its own, whether or not we continue.
Proof, not promises
Work our team has delivered.
Each one is written up in full, with the figures that were measured. We would rather be specific than impressive.
5sales channels in one order queue
In-house product. A grocery business selling through five channels at once, where the real cost was not selling — it was the nightly reconciliation between a register, a spreadsheet, a phone and an online store that never quite agreed.
Read the case study2portals — customer and operations — from one codebase
In-house product. A recurring-delivery business where the operational load is not the deliveries themselves but the arithmetic around them — who gets what today, who paused, who owes, and what changes when one customer skips a week.
Read the case study6service lines, each with its own page
A facility-management company. Its buyers are procurement teams comparing vendors on paper, so the site has to make the single-vendor argument itself — and then make the inquiry effortless.
Read the case study
Commonly bought by
Before you ask
Common questions
What does this cost?
Dedicated teams are priced monthly by team makeup; project work is priced from a written scope. We quote after a requirements conversation with our technical lead rather than from a rate card, so the number reflects what your work actually takes. Most relationships start with a paid discovery sprint, which is small enough to say yes to and gives us both something real to price from.
How does communication work during a project?
You get a named delivery lead, a demo of working software every week rather than a written status report, and a board and repository you can open at any time. We work across US and Gulf hours, so meetings happen at a normal hour for you — and we are a US company, so when you want to shake hands before committing, we meet you in person.
Who owns the code?
Your contract sets this out before work starts. Where it assigns the code, infrastructure configuration and design files to you, we work in your accounts and repositories wherever possible, and you get a working handover if you bring the work in-house or move to another vendor.
Do you only work in certain programming languages?
No. The stacks listed on our service pages are the ones we reach for by default, not the limit of what we take on. We work in whatever language and framework the job calls for — and when you already have systems running, we work in what they are built in rather than arguing for a rewrite. If your own team will maintain the result, that settles it: we build in what your team knows.
Often paired with
Related services
Server management & monitoring
Someone accountable for the servers, so it stops being whoever is least busy.
Web application security audit
Find the vulnerabilities before someone else does, and fix the ones that matter first.
Custom software development
Software built around your business, not the other way around.
Tell us what you are trying to build.
A 30-minute call with the people who would do the work — not a sales team. We will tell you honestly whether we are the right team for it.
- On the call
- Your goals, what exists today and the first steps. No account manager in between.
- Afterwards
- A written scope and a price within days — or a straight answer that we are not the right team.
- No obligation
- Nothing is committed until a scope is signed, and anything we send you is yours to keep.
We reply to every inquiry within one business day. Prefer email? info@sparqweb.com